Refund policy

We guarantee all of the service when you follow our regime recommended for your hair.  We do not offer refunds on services.  If you are unsatisfied for any reason, please call us within 7 days of your visit so we can help with any adjustments necessary.

On product returns, we have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hairlofttina@gmail.com . Please note that returns will need to be sent to the following address: Hair Loft Salon and Spa c/o: Returns Department 1330 West Crawford Street Salina, KS 67401 

If your return is accepted, you will be responsible for purchasing a return shipping label. We will email you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at (785) 827-2306

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
We do not accept Personal care goods (such as beauty products) that have been opened and or used. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at (785) 827-2306.